QUESTIONS & ANSWERS
Q - How much does your travel quotes and
booking assistance cost
to the client?
A - NOTHING! Our fees come directly from the
commissions and net prices we get from our
service providers/suppliers. Since we make our
own travel arrangements with no
intermediaries, in most cases our clients will get
a lower market price for the same type of tour
or travel package, when compared to the tariffs
of other travel agencies and tours operators.
Q - How do I get a quote?
A - Easy! Just contact, fill out our quote form,
or call our toll-free number in the USA. We will
collect some initial information and provide you
with a quote. It’s that simple!
Q – How do I pay for my vacation? Who will
charge my credit card when the reservation
is made?
A – You may pay by credit card and check. If
the tour or travel package includes flights, and
or cruises, you must pay with a bank cashier’s
or certified check.
Q – Who charges my credit card?
A – Since we mostly sell our own tour and
travel packages (which are not sold in other
travel agencies), the charges in your credit card
will appear as made by Travel Tours 365, Inc.
In very rare occasions charges may be made
directly by the airlines, cruise lines and or the
suppliers or service providers included in your
package.
Q – Do I have to pay at once or can I
separate my tour or travel package with a
deposit and pay in istallments prior to the
departure?
A – Most of our tour and travel packages must
be paid at the moment in which you make the
reservation. 2) We have some specific escorted
group tours that will allow you to put an initial
deposit to reserve your space, and then pay
the balance in installments. In this case, if you
put a deposit, the price of your tour will not
change even if the airfare and/or hotel tariffs
increase, but the remaining balance of your
reserved group tour, must be paid in full at
least 6o days prior to the date of departure.
Q – How long do I have to cancel my boking
and will I get a refund if I cancel?
A – As written in our Terms and Conditions,
since we sell tours and travel packages that
include air, hotels, cruises, transfers, meals,
and/or a combination or various products and
services, it is very important that you
understand that ALL OUR SALES ARE
FINAL, Non-refundable and non-
changeable. If your tour or travel package is
for a future date, we highly recommend you to
buy travel insurance, just in case you get sick,
or something out of your control happens, that
would prevent you from traveling; so that you
don’t lose your money.
Q – Is travel insurance already included in
your tour and travel packages?
A – NO. Like most internet travel agencies and
vendors, our tours and travel packages DON’T
include travel insurance. Travel insurance is
NOT included in any of our travel packages
and every passenger is required to buy a travel
insurance policy that would cover at least
$100,000 US dolars in medical expenses and
$1,000.000 US dollars in repatriation
hospitalization and medical emergency
expenses. NOTE: All passengers must buy
their travel insurance at least 4 days prior to the
trip departure date.
Q - Why should I use your service, when I
can make the arrangements and booking for
my tour or travel package online by myself,
or by calling the airlines and hotels
directly?
A - We put over 40 years of experience on the
Tour and Travel Industry at your service. We
have been making tour and travel
arrangements to most travel destinations
worldwide for decades and know those travel
destinations. We know most of the ins and outs
of each itinerary and can offer you firsthand
knowledge to answer all the questions you may
have prior and during the trip.
We work hard on your behalf. Our main role is
to make your trip - whether for work or pleasure
- a safe, stress-free, memorable experience.
We spend time not only putting together all the
logistics of your tour or travel package, but also
making sure that you are well taken care of,
during the whole itinerary.
"Without a good Tour Operator like Travel
Tours 365, Inc., You're on Your Own"; unless
you have previously been in the places you are
about to visit. An even in situations where
clients have previously been in a particular
place, we find out that, most clients would still
book their travel wish list and needs with us,
because of the way we treat our clientele, and
also to save themselves some money and a lot
of headaches.
Q – The internet gives me a lot of options
and better prices… Why should I still use
your service and buy your tours and
packages?
A – The prices you see on the internet don’t tell
the whole story about a tour or travel package.
You have to fairly compare what you buy on
the internet with what we offer you. Some
passengers tell us they saw a better price in
the internet, or in another travel agency, but
when they let us see their itineraries, we show
them the difference and they realize our
packages are better and most end up traveling
with us if they can still cancel the reservation
they made.
The internet and technology alone, cannot
replicate many things, and personal touch and
experience are two good examples.
The Internet is a valuable resource, but it
cannot replace the expertise, guidance and
personal service of a travel agent. Most people
don’t have the time and patience to depend just
on machines. You may book your entire tour or
travel package using the internet and/or your
applications and gadgets, but if you have a
question, that’s when your problems and
disappointments usually will start.
Most internet vendors and suppliers are too
busy to answer all your questions and to
dedicate time to you. We offer you the service
you deserve from the time of booking, during
your trip, till you return and beyond your travel.
We see our clients as part of our family.
QUESTIONS & ANSWERS
QUESTIONS & ANSWERS
WHY TRAVEL TOURS?
1) Experience: Over 40 years of experience in
making travel arrangements around the world
and thousands and thousands of satisfied
customers through the years.
2) Knowledge: Each one of our tours and
itineraries is carefully designed and operated
based on firsthand knowledge and practical
experience. We know each one of our tours
around the world, because our travel planners
have previously been, and continuously travel
to each of the destinations we offer. That
alone makes a big difference when you ask
for information about a specific tour and/or
itinerary.
3) Stress free travel: We make your travel
experience as smooth as possible and can
assist you from beginning to end, as much or
as little as you wish.
4) Service: You are more than a client to us
and we are here for you. We want you to get
the most out of your trip and we dedicate as
much time as needed to listen to you and to
plan and explain every aspect of your travel
package and itinerary, so that you get the
most out of your vacation and bring back
beautiful memories.
5) Unique Tours: Our tour packages are not
sold in any other travel agency. Most travel
agencies are resellers and sell tour and travel
packages to get a commission and refer your
travel plans to a third party. We are with you
from beginning to end, and beyond your trip.
6) Our guides: Most of our local tour guides
and representatives are residents and/or
natives of the region you’ll visit and each one
is selected based on their level of experience,
personality, integrity, responsibility, sense of
humor and hospitality skills. During each
itinerary, knowledgeable and professional
specialists may join our groups to share
information, facts, and their insights about
different aspects relating to everything you
see, do and experience during your tour.
7) Accommodations: All our accommodations
are known as Tourist Class (clean and
comfortable) and range from 3 stars to
exclusive 5 stars brand name hotels and
resorts, most of them conveniently located
near the destination airports, for easy access
to local transportation, etc.
8) Unbeatable value: We make direct travel
arrangements, without using any
intermediaries. This way we are able to offer
you top quality services, keeping our tariffs
low, when comparing same exact travel
packages with those of others within the tour
industry.
0) Fun: Many of the tours offered in the
market are boring and average when it comes
to balancing information and fun. In our tours
you get to decide how much information and
how much fun you want to have. Our licensed
local tour guides and representatives are
prepared to give you as much information as
you want and the job of our tour group escorts
and tour conductors is to make sure you are
also having a good time, whether on business
related trips, as well as on our regular tours.
10) Safety, comfort and quality: Your safety is
our main goal. We want you to enjoy your trip,
to be comfortable and have fun. At the same
time, we follow strict procedures and rules for
your own safety, and that of all your fellow
passengers. Each one of our group tours is
assigned a tour conductor (tour escort), for
your safety and also to assist you during the
trip. Please follow the recommendations and
instructions of your assigned tour conductors
(tour escorts) and local tour guides.
11) Equipment: We select the most modern
and up-to-date transportation vehicles. Our
local transportation service providers are
specialized in tourism and are licensed and
insured.
TRAVEL TOURS 365, INC.
1177 Avenue of the Americas (5th Floor)
New York, NY 10036
info@traveltours365.com
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